Frequently Asked Questions
How long has Rugby Depot been in business?
Rugby Depot was initially launched in Massachusetts in 2013. Like many businesses, we have re-launched following the Covid-19 pandemic and we are thrilled to be back!
Where are you located?
Our headquarters, office space and leadership team is located in Boston, MA.
In town or visiting? Drop us a line! We’re always happy to meet our customers, sponsored teams or members of the rugby community when we can. We’re happy to connect you with local clubs if you’re new to the area or recommend our favorite rugby pubs - we may even join you for a pint!
Do you have a showroom or physical store?
Due to the fact that the vast majority of our business comes from online orders or involves custom team kit, we don’t operate a showroom or public facing store.
With that said, if you’re ever interested in meeting in person, seeing samples or otherwise, let us know; we are always happy to work with you to make sure your experience is tailored to your needs.
Can I speak with you via phone?
Sure, no problem. Since the majority of our customers choose to contact us via email, we don’t list a public number online, but if you drop us a quick note, we are always happy to provide you a direct line and set up a time to speak with you that's convenient for you.
I have a question about an order - what do I do?
Question about shipping or returns? Start with our [Shipping / Returns] page where we walk through our process, timelines and expectations.
Still have a question about an existing order or need help placing an order? [Contact Us] and let us know how we can help you. If you’re referencing an order that has already been placed, please include the name, email and order number assigned to that order for the most prompt service.
How does shipping work / how long does it take / what about returns?
Check out all the information about [Shipping / Returns] here.
How do I get sponsored by Rugby Depot / how does sponsorship work?
Check out all the information about [Sponsorship] here.
How do I place a team / bulk order?
Due to the nature of custom orders and or special circumstance purchases, we want to make sure we give you the white glove treatment you deserve. [Contact Us] and let us know what you’re looking for - we’ll get the right person for the job to reach out to you ASAP for a fully tailed experience.
Are you hiring?
Rugby Depot is always interested in connecting with individuals looking to be involved in the business and/or rugby community. Check out our [Work With Us] section to learn about the opportunities we provide.
Don’t see your question listed here?
[Contact Us] - we’re always happy to hear what’s on your mind and we will always do our very best for you.